Support

• Send it from the email address you sign in with, so we can find your account. We never ask for your sign-in code.
• Say what you were doing, what you expected and what happened instead.
• A screenshot helps, and so does the device and browser you were using.
• To report a member, open the menu on their card or in your conversation and choose Report: it reaches us at once.

Delete it yourself in the app: Settings, then Delete my account. It is deleted at once and you are signed out. If you cannot sign in, write to us from the email address you sign in with and we delete it within 30 days.

What we delete

• Your sign-in records, which signs you out everywhere.
• Your profile, photos and bio.
• Your verified selfie, the work documents you uploaded and your linked accounts.
• Your plans and Life Partner Preferences.
• Your introductions and requests.
• Any Pro time you have left; a store subscription carries on until you cancel it in the App Store or Google Play.

What we keep, and why

• That an account was here, with your email address only if we suspended or banned it, so that someone we banned cannot come back.
• Which version of our Terms of use you agreed to, and when.
• Your past connections, marked as ended, so the two of you are never introduced again.
• Messages you exchanged, for as long as a report about them may still need looking into.
• Reports you made, or that were made about you, for members’ safety.
• The store’s record of a Pro subscription, which names you only by a random number, for as long as a dispute with the store may need it.
• Copies in our nightly backups, until each is deleted 30 days after it was made.

Ask from Settings, under Download my data, and a copy of everything we hold about you reaches you by email within 30 days.